top of page
FAQ
-
What is the turnaround time for my shoes?Standard Turnaround time for services is 5-7 Business days. Variables such as condition, type of services performed, materials may add to the return time. Expedited services are available for an additional fee. --- The number of shoes ahead of you in the queue also effects return time. Communication will be provided if the wait time exceeds 5-7 Business days.
-
How much is this going to cost?Our services all depend on the condition of your shoe when dropped off/mailed in. Our price range from $50 for the most simple clean to & $125 for a deep clean and sole icing combo. We also have additional services and add-ons to enhance your Kicks Klinic experience.
-
How do I pay?Kicks Klinic takes payments via Venmo, Zelle and Apple Pay.
-
Do I pay for shipping?Clients are responsible for shipping costs. When sending your package to us be sure to add the return label within so it can be sent right back to you after Kicks Klinic services are performed to your investments.
-
How long does my restoration last?Your restoration will last as long as you want it to. If you're practicing proper sneaker care, then your sneakers will keep their clean esthetic for longer. If you choose not to...your sneakers will get and stay dirty much faster. With each dirty wear the value of your shoes falls every time.
-
If I'm not near you, where do I send my shoes?You can send you shoes to our secure mailbox at Kicks Klinic PO Box 9398 5327 Chamberlayne Rd, Richmond VA 23227 *Please just place the shoes in the box no shoe boxes need to be sent*
-
Do you have a store where I can drop off my shoes?Yes we do! We’re conveniently located at 22 East Broad St, Richmond VA 23219. You can bring your shoes anytime during our hours of operation!
-
How Do I Pay?We accept all major credit cards, as well as Zelle, apple pay, and cash app.
bottom of page