top of page


  • What is the turnaround time for my shoes?
    Standard Turnaround time for services is 5-7 Business days. Variables such as condition, type of services performed, materials may add to the return time. Expedited services are available for an additional fee. --- The number of shoes ahead of you in the queue also effects return time. Communication will be provided if the wait time exceeds 5-7 Business days.
  • How much is this going to cost?
    Our services all depend on the condition of your shoe when dropped off/mailed in. Our price range from $50 for the most simple clean to & $125 for a deep clean and sole icing combo. We also have additional services and add-ons to enhance your Kicks Klinic experience.
  • Where are you located?
    Kicks Klinic is physically located in Richmond, VA. We accept all orders worldwide via shipping. **Clients are responsible for all Shipping Cost**
  • Do you have a store where I can drop my shoes off at?
    Kicks Klinic store front is on the way really soon! But for now all orders can be received via shipping. Any clients that are local in Richmond, VA can call or text to arrange for order meet up/pick up.
  • How do I pay?
    Kicks Klinic takes payments via Venmo, Zelle and Apple Pay.
  • Do I pay for shipping?
    Clients are responsible for shipping costs. When sending your package to us be sure to add the return label within so it can be sent right back to you after Kicks Klinic services are performed to your investments.
  • How long does my restoration last?
    Your restoration will last as long as you want it to. If you're practicing proper sneaker care, then your sneakers will keep their clean esthetic for longer. If you choose not to...your sneakers will get and stay dirty much faster. With each dirty wear the value of your shoes falls every time.
bottom of page